DSA rated in top ten European airports in global airport passenger survey

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Doncaster Sheffield Airport Terminal28th August 2019

Doncaster Sheffield Airport has been rated the best UK airport & in the top ten European airports in a leading global airport passenger service & benchmarking survey for the last year.

The Airport Council International’s Airport Service Quality (ASQ) measures passenger satisfaction & rates all aspects of the airport customer journey from value for parking facilities, helpfulness, staff courtesy, cleanliness, information, executive lounges & feeling safe & secure.

ASQ research takes place in airports that service more than half the world’s 7.1 billion annual passengers & is measured at quarterly intervals throughout the year.

DSA scored particularly highly for its airport parking, courtesy of its staff & providing a safe & secure environment.  Parking facilities have been rated the best across Europe in 2019 with the friendliness of staff a close second.

Ian Smith, Commercial & Passenger Experience Director, Doncaster Sheffield Airport, said:  “Scoring so highly & consistently in such a globally reputable survey of our peers is really heartening to see.  Our Easy, Friendly, Relaxed approach is having a positive impact to our passengers’ time with us as they embark on their well-earned holidays or business trips.

“This is a very pleasing addition to being voted Best UK Airport by Which? Magazine & Saga members & testament to the great levels of customer service from the team at DSA.”

Competition is high in this fast-changing landscape where airports are no longer perceived as just an arrival & departure point but part of a holiday or business trip.  Customers expect contemporary airports to offer a wide range of services & airports are recognised as key drivers of social & economic progress in cities & regions across the globe

Doncaster Sheffield Airport continues to invest in improving the customer journey, with passengers soon able to enjoy brand new shops including a Costa coffee outlet, opening in September this year.  The airport has further invested £3.5m into new car parking facilities in July 2019, adding a further 550 spaces.

 

 

 

Article Provided by Doncaster Sheffield Airport

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