Terms & Conditions
Terms & Conditions
Purchasing a gift voucher
Flight vouchers are valid for 18 calendar months from the date of purchase and are not redeemable for any other service or value. Flight vouchers are fully transferable between persons and can be upgraded to a higher package at the time of booking your flight experience. Gift Cards are non Refundable.
Customers who purchase the 5hr or 10hr courses at full price (not sale price) can cancel within 1 month of purchase but will incur a 25% administration fee charge from the price paid.
Voucher expiry date
Flight simulator vouchers must be booked and completed prior to the expiry date. As of 1st November 2021 all vouchers purchased have an expiry date of 18 months from date of purchase. Beyond this date the voucher will cease to be valid. If your gift voucher is due to expire and you are unable to find a suitable date in the diary within the expiry date you can extend your voucher expiry date for a further 3 months for a fee of £35.
Restrictions on participation
These terms and conditions are applicable to all customers using Britannia Flight Simulator services. Please read and understand them carefully before purchasing a voucher, making a booking or redeeming a pre-purchased voucher. Flight Simulator Experiences involve a degree of physical mobility and may not be suitable for some
people. Please check with us at the time of booking if you have any concerns. In all cases, all participants will be supervised by a Flight Instructor who will be seated in the right hand seat, unless your using self hire. All participants must: be 7 years of age or older; be supervised by an adult if under the age of 18; be in good health and free from heart, back or neck problems, motion sickness or other conditions that could be aggravated by the simulator.; be dressed appropriately in comfortable clothing and flat shoes; not be under the influence of drugs or alcohol.
Prices displayed on our website are correct to the best of our knowledge and are the most up-to-date. Prices advertised in leaflets and magazines may differ to prices on the website depending upon the date of the publication. We reserve the right to honour the prices advertised in publications other than those listed on our website.
All participants are permitted to bring guests to share their Flight experience. Children under the age of 12 should be supervised by a non-flying adult.
Cancellations and rescheduling an appointment
If you have a booking in the diary you are required to give 48 hours notice if you wish to cancel or change the booking or the gift voucher becomes void.
Please note that strictly no refunds are offered for the following: All Gift Cards, flight simulator experiences and virtual type rating courses which are offered in a sale by Britannia Flight Simulator. Vouchers purchased through third party suppliers. Technical faults – another day will be organised for you, if postponed
on the day we usually offer additional time free of charge. Instructor illness – whilst we will en-devour to find a replacement instructor this is not always possible, you will then be offered another date. Unusual Crisis, unusual weather or act of god – In exceptional circumstances it may be necessary to postpone bookings en-mass, under these circumstances, and once the crisis has passed, another date will be offered. However for any delay beyond 7 days we will freeze the validity date and extend it for the same amount of time as the business is closed.
Simulator availability If Britannia Flight Simulator is unable to provide a booked Flight Simulator session due to circumstances beyond its control, including but not limited to simulator failure, we will do our up most to offer participants a different date subject to Britannia Flight Simulators discretion. If the Flight Simulator experience is reduced in whole or in part due to late arrival, motion sickness or toilet breaks, Britannia Flight Simulator will not reschedule the flight or provide a refund for time not used in the Simulator. If there are technical problems with the simulator that the instructor feels significantly reduce the quality and duration of the experience than the participant will have their time in the simulator increased or offered an alternative date to complete their flight. By purchasing or redeeming a gift voucher, you acknowledge that the simulator session is dependent on certain factors beyond the control of Britannia Flight Simulator and agree that Britannia Flight Simulator shall not be liable for the cancellation, postponement or alteration of any simulator session for reasons beyond our reasonable control including for weather-related reasons, mechanical failure, location changes or otherwise. The total liability of Britannia Flight Simulator for any claim what so ever in connection with the simulator session shall be limited to the price paid for the gift voucher.
DVD or Camera Malfunction
We take every possible measure to ensure all our critical equipment is kept serviceable which includes our filming and DVD production facility. However from time to time this equipment does malfunction and whilst we understand this may be extremely frustrating, this will not stop us from being able to provide you with a complete flight simulator experience. Therefore if upon arrival you find the DVD facility to be inoperable we will provide a refund for only the DVD or photograph, you will not be offered a refund on the actual flight simulator experience or other ad-ons that you might have purchased, neither will we rebook the session for another day. However, a full refund for the full price of the DVD or photo will be provided.
Inclusivity We welcome the participation of disabled people in our simulators, though we recognise that certain disabilities may present difficulties. We will inform of any particular difficulties to the best of our knowledge at time of enquiry. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of enquiry. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about any disabled facilities on request.
Complaints We welcome your feedback. If you have a problem, issue, query or complaint during your visit,
please bring it to our attention on the day as soon as possible, so that we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Service department, stating your voucher reference, participant name and all booking details, and we will be
happy to look in to the matter. In general, we consider it unreasonable if you take no action on the
day, but then make a complaint at a later date.
Car Park Britannia Flight Simulator shall not be held liable for any accident, loss or theft from the drive way at number 20 great stubbing, S738FD.
Contract Our booking forms, our rules, regulations and these terms and conditions shall form the entire contract for the provision of Flight Simulator Experiences and courses by Britannia Flight Simulator. By placing any bookings, purchasing of vouchers and/or usage of the Flight Simulator, you hereby agree to abide by the rules, regulations and terms and conditions of the Flight Simulator Experiences and courses by Britannia Flight Simulator. Britannia Flight Simulator may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2020.