Job Opportunity: Customer Services Agent

Farnborough Airport, Hampshire.

Farnborough Airport Limited (FAL) is the owner & operator of the UK’s only dedicated business aviation airport, Farnborough Airport. FAL handles approximately a third of London’s business aviation traffic & is the largest in the UK. FAL owns & operates both the airport & the Fixed Base Operator (FBO) facilities at FAL, making its integrated operations unique to the market. FAL has an iconic, state of the art infrastructure which is tailored to business aviation & focussed on delivering a world class customer experience. Over the years, FAL has been consistently recognised as the best FBO in Europe.

Farnborough Airport limited is an equal opportunities employer, promoting diversity & inclusion throughout the organisation.

What we are looking for:

Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Services team & report into the Customer Services Manager.

About the role:

Within this role you will work as part of a team to:

Provide excellent customer service to all passengers & crew travelling through the airport

Accompany passengers & their luggage to lounge areas

Ensure that the terminal & all passenger lounges are maintained to exceptional standards

To be responsible for an efficient & safe transport of passengers & crew to & from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.

Provide support & assistance to crew

To assist all visitors, arriving & departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation.

To be responsible for meeting & greeting every aircraft arriving as soon as they l&, whether flights with passengers or “empty” flights.

To provide welcome & check-in facilities for large flights in accordance to current operating procedures.

To facilitate the arrival & departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate).

About you: Skills, Qualifications & Experience

Essential:

Previous experience of working in a customer facing role

Flexible in approach & able to work across a variety of shift patterns

Full UK driving license holder

Must be able to meet CRC security clearance requirements

Desirable:

Airside driving experience

What we can offer you:

Competitive salary

24 days holiday per annum (pro-rata), plus statutory public holidays.

Branded uniform

Workplace pension scheme with matched contributions up to a set amount

Life assurance

Health cash plan

Company sick pay scheme

Free onsite parking

Cycle to work scheme

Access to an Employee Assistance programme & helpline

Discount on accommodation & food/beverage at affiliated hotel & pub

Access to discount & savings scheme

You’ll also get all kinds of other great perks, like social events & special employee offers.

Applications including CV & salary details should be sent to:

[email protected]

We will only contact successful applicants.