Job Opportunity: Operations Officer

Farnborough Airport Limited (FAL) is the owner & operator of the UK’s only dedicated business aviation airport. FAL handles approximately a third of London’s business aviation traffic & is the largest in the UK. FAL owns & operates both the airport & the Fixed Base Operator (FBO) facilities, making its integrated operations unique to the market. FAL has an iconic, state of the art infrastructure which is tailored to business aviation & focussed on delivering a world class customer experience. Over the years, FAL has been consistently recognised as the best FBO in Europe.

FAL operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport & one of the best hotels in the area. Both companies are jointly owned by Macquarie Infrastructure & Real Assets (MIRA). MIRA is one of the largest infrastructure investors in the world & has an extensive track record in airport investment & ownership. From a leadership & business perspective, FAL & the Aviator Hampshire Hotel are managed together as a Group.

Farnborough Airport limited is an equal opportunities employer, promoting diversity & inclusion throughout the organisation.

What we are looking for:

Farnborough Airport Limited is looking to recruit an Operations Officer to work as part of the larger Operations function & report into the Terminal Operations Manager

About the role:

The Operations Officer will focus on providing a safe, fast, & efficient handling of all aircraft movements through Farnborough Airport. Prompt & accurate communication is key to the provision of excellent customer service & the base to our success. The role will be responsible for the safe & accurate sorting, collating, & transferring of technical & personal data enabling the production of the daily airport movement programme.

Within this role you will work as part of a team to:

Provide a safe, fast, & efficient handling of all aircraft movements through Farnborough Airport

Ensure the prompt & accurate response to all handling requests for the airport by sorting, collating, & transferring the information into the FBO’s computer system.

Be the first point of contact for the crew & be responsible for welcoming them promptly at the operations desk in a consistently professional, friendly, & attentive manner, providing them with weather, NOTAM briefings or any appropriate ATC information.

Communicate with incoming & outgoing aircraft & provide all services promptly as requested.

Make sure that all flights’ data are registered into our computer system in a timely manner & participate in the implementation of new procedures for it.

Coordinate daily payments & raise invoices for crews before departure.

Execute clients’ requests & third -party bookings with great attention to detail & without delay (hotel, catering, transport etc.)

Liaise with all government agencies to deliver the highest standards of personalised service without delay to passengers.

Keep the Company database up to date with clients’ details.

Answer all telephone enquiries in a professional & friendly manner as per our Company procedures.

Assist the Customer Services Agents when required.

About you: Skills, Qualifications & Experience

Essential

Previous experience of working within an Aviation environment

Full, clean driving license

Must be able to meet CRC security clearance requirements

Strong organisational & interpersonal skills with a perfect understanding of high quality & personal service.

Ability to work under pressure using your own initiative.

Excellent standard of accuracy & professionalism.

Excellent technical & computer skills.

Ability to work shifts, including weekends.

Desirable

An understanding of airside safety requirements

Additional spoken language/languages

What we can offer you:

Competitive salary

24 days holiday per annum (pro-rata), plus statutory public holidays.

Workplace pension scheme with matched contributions up to a set amount

Life assurance

Health cash plan

Company sick pay scheme

Free onsite parking

Cycle to work scheme

Access to an Employee Assistance programme & helpline

Discount on accommodation & food/beverage at affiliated hotel & pub

Access to discount & savings scheme

You’ll also get all kinds of other great perks, like social events & special employee offers.

Applications including CV & salary details should be sent to:

[email protected]

WE WILL BE IN CONTACT WITH SUCCESSFUL APPLICANTS ONLY.