Job Opportunity: IT Support Analyst

Farnborough Airport Limited (FAL) is the owner & operator of the UK’s only dedicated business aviation airport. FAL handles approximately a third of London’s business aviation traffic & is the largest in the UK. FAL owns & operates both the airport & the Fixed Base Operator (FBO) facilities, making its integrated operations unique to the market. FAL has an iconic, state of the art infrastructure which is tailored to business aviation & focussed on delivering a world class customer experience. Over the years, FAL has been consistently recognised as the best FBO in Europe.

FAL operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport & one of the best hotels in the area. Both companies are jointly owned by Macquarie Infrastructure & Real Assets (MIRA). MIRA is one of the largest infrastructure investors in the world & has an extensive track record in airport investment & ownership. From a leadership & business perspective, FAL & the Aviator Hampshire Hotel are managed together as a Group.

Farnborough Airport limited is an equal opportunities employer, promoting diversity & inclusion throughout the organisation.

What we are looking for:

Farnborough Airport Limited is looking to recruit an IT support Analyst to work as part of the IT function & report into the IT Manager

About the role:

The IT Support Analyst is responsible for operating the IT Support helpdesk & assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday & including an out of hours on-call system.

Within this role you will work as part of a team to:

Operating the IT Helpdesk & providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, & software

Receive & resolve calls from the IT Helpdesk & manage user expectations – by phone, email & in person

Troubleshooting & diagnosis of hardware & business software & escalate where necessary.

Deployment of new hardware/software & continuing existing hardware refresh/replacement schemes

Maintaining appropriate documentation.

Involvement with project work

Assisting the IT Support Manager in providing continuous & appropriate IT service to TFA employees

Take part in the on-call rota to carry out daily checks & to provide urgent support out of hours when necessary – this includes additional compensation

About you: Skills, Qualifications & Experience

Essential

Full, clean driving license

Must be able to meet CRC security clearance requirements

Excellent standard of accuracy & professionalism.

Excellent technical & computer skills.

Ability to work shifts

Minimum 3 years’ experience providing IT support

Advanced IT skills

AD, Windows 10, Office 2013/2016/365, hardware, configuring PCs.

Desirable

Experience of working in an airport or aviation setting

What we can offer you:

Competitive salary

24 days holiday per annum (pro-rata), plus statutory public holidays.

Workplace pension scheme with matched contributions up to a set amount

Life assurance

Health cash plan

Company sick pay scheme

Free onsite parking

Cycle to work scheme

Access to an Employee Assistance programme & helpline

Discount on accommodation & food/beverage at affiliated hotel & pub

Access to discount & savings scheme

You’ll also get all kinds of other great perks, like social events & special employee offers.

Applications including CV & salary details should be sent to:

[email protected]

We will only contact successful candidates